June 24, 2021

AT&T wireless service inhibiting Bastrop County 911 calls

On Sunday, June 28, The Statesman reported that AT&T Wireless was experiencing issues impacting Bastrop County 911 calls.

AT&T wireless customers in parts of Bastrop County are experiencing service issues that are preventing emergency 911 calls, county officials said Sunday afternoon.

Bastrop County judge Paul Pape’s office said people should try texting 911 if they are experiencing issues when trying to call the number. People should also try connecting their phones to a Wi-Fi signal instead of AT&T’s 4G service.

“If you are not able to call or text to 9-1-1, please proceed to a location that has access to a landline or cell service not on AT&T or proceed to your nearest fire station,” Bastrop County spokesperson Lyndsey Schroeder said Sunday. “The issue has been escalated with AT&T for quick resolution.”

An AT&T representative said they are working on gathering more information. It’s unknown how widespread the issue is and when it may be resolved.

The Bastrop County 911 outage was reported at approximately 3pm CST on June 28th. At the time of this post, the cause has not yet been announced. At the time of the outage, a notification was distributed by Everbridge to registered users:

Bastrop County is aware AT&T wireless is having service issues. 9-1-1 calls and Text to 9-1-1 may or may not be working – depending on your location. The issue has been escalated with AT&T wireless for quick resolution. If you are unable to call or text to 9-1-1 attempt to locate a landline phone
or go to the nearest fire station.

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