August 20, 2019

News

Misrouted 9-1-1 Calls Contribute to 11-year old death

Misrouted 9-1-1 Calls Lead to Asthma Victim’s Death

Los Angeles County settles lawsuit with 11-year old Ashley Flores’ family Almost a year and half after several misrouted 9-1-1 calls caused a delay in paramedic response, Los Angeles County (California) settled a lawsuit with the family of Ashley Flores in the amount of $3 million dollars. On Christmas Eve 2017, Ashley Flores, who suffered […]

text911 map

More Agencies Implement Text-to-911

As of June 7, 2019, 15 more agencies across the country have reported to the Federal Communications Commission (FCC) that they have successfully implemented Text-to-911 in their service areas. FCC: Text-to-911 PSAP Master Registry FCC rules require all wireless carriers and other providers of text messaging applications in the United States to deliver emergency texts […]

Texas Recognizes Emergency Services Dispatchers as First Responders

Governor Greg Abbott signs HB1090 into law On Monday June 10, 2019, Governor Greg Abbott of Texas signed House Bill 1090 into law. The bill, introduced by Texas House of Representative Cecil Bell, amends Texas’ Government Code by including “an emergency response operator or emergency services dispatcher who provides communication support services for an agency […]

CPR Circle of Learning

Telecommunicator CPR Tookit Available

NHTSA Releases Toolkit to Help 9-1-1 and EMS Agencies On June 7, 2019, the National Highway Transit Safety Administration (NHTSA) announced its release of a toolkit designed to help 9-1-1 and EMS agencies contribute towards improving the survival rate of out-of-hospital cardiac events. The CPR LifeLinks initiative was an undertaking by the NHTSA Office of […]

San Francisco teams up with Uber for 9-1-1

An ambulance racing toward a single-room occupancy hotel in San Francisco’s Tenderloin neighborhood wouldn’t have known where to go in October 2018 had it not been for a ping from a smartphone. The caller had just fallen down a stairwell inside the SRO hotel and the only location the person could provide was a nearby […]

outage tower

Outage Notifications Required Under California SB670

New Legislation to Require Outage Notifications The reliance on cellular phones for communications has progressively grown over the last 20 years. When 9-1-1 wireless technology was implemented, 9-1-1 call volume to PSAPs was relatively low. Now, wireless 9-1-1 calls account for approximately 87% of the PSAP’s total inbound calls. Society is a significantly more mobile […]

Spectrum Lines Unable to Dial 9-1-1 in Pulaski

Just before 12:30 p.m. on Saturday, June 1, the Pulaski County 9-1-1 Center issued an alert that 9-1-1 emergency lines are down. 9-1-1 Director Aaron Ross indicated that Spectrum and cellular users couldn’t reach the center by dialing 9-1-1. However, the administrative line is working. Citizens in need of assistance are urged to call the […]

NENA

NENA i3 Standard Public Review

The National Emergency Number Association has released it’s i3 Standard for Next Generation 9-1-1 document for public review. From NENA’s Public Release: NENA is pleased to announce that version 3 of the NENA i3 Standard for Next Generation 9-1-1 (American National Standard Candidate NENA-STA-010.3-201x) is available for public review and comment. This standard provides detailed functional […]

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