9-1-1 authorities have felt the crunch to support PSAPs during the COVID-19 pandemic. In an effort to reinforce social distancing, 9-1-1 authorities have had to employ creative ideas to separate call-taking and dispatching positions within PSAPs so that employees could reduce their risk of exposure to the virus while also continuing to provide emergency services […]
With the ability to text emergency messages to 9-1-1 being deployed across the nation, the need for a translation solution for non-English Text-to-911 calls for service has been identified as a critical need to help 9-1-1 Telecommunicators. Census data reveals that 61 million people nationwide speak a language other than English at home. Once a […]
The Edinburg Police Department unveiled a new trial program which they predict will help save lives during a news conference Friday afternoon. The new program is called the Critical Response Group 911 Eye Emergency Streaming Software, and is currently in use by only two other police departments in the United States, according to a news […]
Nationwide Outage for AT&T Wireless Customers Early Tuesday morning, 9-1-1 PSAPs began posting to their respective social media accounts about a 9-1-1 outage for AT&T Wireless customers. Citizens with AT&T cellular service were unable to call 9-1-1 for emergency assistance for at least 2 hours. As early as 06:30am CST, social media accounts for 9-1-1 […]
As of June 7, 2019, 15 more agencies across the country have reported to the Federal Communications Commission (FCC) that they have successfully implemented Text-to-911 in the PSAP for their service areas. FCC: Text-to-911 PSAP Master Registry FCC rules require all wireless carriers and other providers of text messaging applications in the United States to […]
Texting 911 from a cellphone went live Jan. 23 in Franklin County, and since then, the Columbus Division of Police has fielded frequent exchanges in which people text when they could call instead. To text 911, users enter “911” into the recipient field of their mobile device and text a brief but detailed message that […]
An ambulance racing toward a single-room occupancy hotel in San Francisco’s Tenderloin neighborhood wouldn’t have known where to go in October 2018 had it not been for a ping from a smartphone. The caller had just fallen down a stairwell inside the SRO hotel and the only location the person could provide was a nearby […]
NG9-1-1 Act of 2019 introduced in US Congress.
Verizon 911 outage in Snohomish County, Washington restored.
The National Emergency Number Association has released it’s i3 Standard for Next Generation 9-1-1 document for public review. From NENA’s Public Release: NENA is pleased to announce that version 3 of the NENA i3 Standard for Next Generation 9-1-1 (American National Standard Candidate NENA-STA-010.3-201x) is available for public review and comment. This standard provides detailed functional […]