July 2, 2020

COVID-19 Highlights Need for NG911 Implementations

9-1-1 authorities have felt the crunch to support PSAPs during the COVID-19 pandemic. In an effort to reinforce social distancing, 9-1-1 authorities have had to employ creative ideas to separate call-taking and dispatching positions within PSAPs so that employees could reduce their risk of exposure to the virus while also continuing to provide emergency services to their communities. From deploying workstations in other departmental areas or backup sites to Telecommunicators using laptops from their homes, COVID-19 has elevated the pressure for NG911 implementations.

According to market research firm Frost & Sullivan. The possibility of federal funding for NG911 implementations tied to coronavirus rescue legislation, which is expected to emphasize infrastructure projects, has the potential to dramatically boost market growth.

Frost & Sullivan’s latest research, “Next-Generation 911—The Future of Public Safety, Forecast to 2025,” estimates the percentage of the U.S. population covered by closed next-generation core services, or NGCS, contracts will increase from about 48% at year-end 2019 to approximately 84.5% by year-end 2025. Moreover, the total NG911 revenue opportunity is expected to increase from $441.6 million in 2019 to $836 million by 2025, at a compound annual growth rate of 11.2%.

“NG9-1-1 represents an industry transformation that proactively enhances public safety by catering to the rapidly evolving demands, lifestyles and technologies of citizens,” said Brent Iadarola, Vice President of Information and Communications Technology at Frost & Sullivan. “NG 9-1-1 introduces a broad array of public-safety advancements that will significantly expand emergency communications capabilities and drive growth opportunities for an increasing number of stakeholders.

“The next 12 months will be a critical time period for state and local 9-1-1 administrators to identify and secure the appropriate partners for their NG911 implementations. Fortunately, the entry of large integrators has significantly accelerated the progress of NG9-1-1 and reduced the complexity of deployments.”

For further growth, market participants can capitalize on NG911 implementations by equipping public-safety answering points (PSAPs) with cloud-based platforms to enable secure access to PSAP functionality, regardless of location. In addition, participants could also leverage cloud environments to handle a broad array of robust new features and functionalities, including new forms of IP-based communications, and introduce platforms that integrate internet of things (IoT) and third-party security systems, such as telematics, gunshot detection and license plate readers, to expand the information available to emergency personnel to enhance their situational awareness. Officials can also explore solutions that allow citizens to use their mobile devices to proactively provide vital, real-time medical diagnostics to 9-1-1 emergency personnel and healthcare practitioners.

The Frost & Sullivan report addresses the following key issues:

  • What is the NG9-1-1 vision and where is the industry in terms of progress?
  • Who are the key market participants in the NG9-1-1 ecosystem? Where do they reside along the NG9-1-1 value chain?
  • What are the core components of an i3-compliant NG9-1-1 system? Who are the key vendors that can provide this technology?
  • How much of the US population is currently covered by closed NG9-1-1 contracts? How will this evolve during the next 5 years?
  • What is the existing market size and revenue opportunity (2019-2025)?
  • How large is the Next-Gen Core Services (NGCS) market? How will this grow during the next 5 years?
  • Which NGCS vendors have the most significant market share?

Frost & Sullivan is a business consulting firm involved in market research and analysis, growth strategy consulting, and corporate training across multiple industries. It is headquartered in Mountain View, California, and has 40 offices on six continents.


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