January 28, 2020

North Carolina Counties Experience 911 Outage

Friday morning, shortly after 5 a.m. 911 service had been restored to all counties in Western North Carolina who were reporting outages with their 911 systems. 

An alert issued shortly after 2 am by Cherokee County Emergency Management reported a 911 outage in several mountain towns Friday morning saying:

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“All 911 capability is down for Cherokee, Graham, Clay, Macon, Swain, Jackson and Cherokee Tribal due to Frontier having a major fiber cut. All fire departments have been requested to physically man their respective stations.  All wireless and some landlines are being effected, however, VOIP seems to be working.  If you have a 911 emergency call 835-3144 (Dispatch non-emergency line) or go to your local fire department.  Frontier is actively working to restore communications.”

Beyond that Emergency Services said that people should use a landline to call 911 or go to a local fire or police department.

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