August 8, 2020

San Francisco teams up with Uber for 9-1-1

An ambulance racing toward a single-room occupancy hotel in San Francisco’s Tenderloin neighborhood wouldn’t have known where to go in October 2018 had it not been for a ping from a smartphone.

The caller had just fallen down a stairwell inside the SRO hotel and the only location the person could provide was a nearby auto body shop, said Robert Smuts, a deputy director for San Francisco’s Department of Emergency Management.

But with new location technology, a dispatcher entered the victim’s cell phone number into a real-time location tracking program called RapidSOS, shrinking the search area from what would have been an eight-block radius to a specific building on the 100 block of Turk Street.

In an effort to shorten emergency response times in San Francisco, the city announced on Monday that it is now using location data from RapidSOS, a New York-based public safety tech company, and ride-hailing company Uber to improve location coordinates generated from 911 calls.

Continue reading: San Francisco teams up with Uber, location tracker on 911 call responses

More EmComm Brief News

Related articles

North Carolina Counties Experience 911 Outage

Friday morning, shortly after 5 a.m. 911 service had been restored to all counties in Western North Carolina who were reporting outages with their 911 systems.  An alert issued shortly after 2 am by Cherokee County Emergency Management reported a 911 outage in several mountain towns Friday morning saying: Similar Story: Verizon 911 outage restored […]

Understaffing at the root of Illinois Dispatcher protest

9-1-1 Employees Protest to Bring Attention to PSAP Staffing Employees of the Illinois Quad Cities Communications Center, also known as QComm911, staged a protest outside of the Milan Municipal Building last Thursday. Along with their supporters and members of the American Federation of State, County and Municipal Employees (AFSCME), their purpose was to bring attention […]