October 28, 2020

California

CAREN Act to Address Racist 9-1-1 Calls

A San Francisco legislator seeks to deter individuals who abuse 9-1-1 to report incidents that suggest that a person’s race is their purpose for placing the call. The recent tensions over racial equality have produced an increase in 9-1-1 calls across the nation where callers with a racially motivated bias falsely report an emergency and […]

California Recognizes Public Safety Dispatchers as First Responders

From the office of California Assemblymember Rudy Salas: Today, Assemblymember Rudy Salas (D-Bakersfield) joined a group of public safety dispatchers from across the state for a press conference to celebrate Assembly Bill 1945 (AB 1945), which would recognize the brave work of public safety dispatchers by classifying them as first responders. Currently, the Federal government […]

Santa Barbara Fire and Medical Dispatch Splits from Sheriff


Santa Barbara County supervisors voted on Tuesday to separate fire and medical dispatch operations from the Sheriff’s Office, capping a two-year effort by fire chiefs to run their own emergency communications center and highlighting the longstanding rift between the public safety entities. The vote also started the process of expanding the county’s existing Emergency Operations […]

Misrouted 9-1-1 Calls Lead to Asthma Victim’s Death

Los Angeles County settles lawsuit with 11-year old Ashley Flores’ family Almost a year and half after several misrouted 9-1-1 calls caused a delay in paramedic response, Los Angeles County (California) settled a lawsuit with the family of Ashley Flores in the amount of $3 million dollars. On Christmas Eve 2017, Ashley Flores, who suffered […]

San Francisco teams up with Uber for 9-1-1

An ambulance racing toward a single-room occupancy hotel in San Francisco’s Tenderloin neighborhood wouldn’t have known where to go in October 2018 had it not been for a ping from a smartphone. The caller had just fallen down a stairwell inside the SRO hotel and the only location the person could provide was a nearby […]

Outage Notifications Required Under California SB670

New Legislation to Require Outage Notifications The reliance on cellular phones for communications has progressively grown over the last 20 years. When 9-1-1 wireless technology was implemented, 9-1-1 call volume to PSAPs was relatively low. Now, wireless 9-1-1 calls account for approximately 87% of the PSAP’s total inbound calls. Society is a significantly more mobile […]