On June 15th just after 12 noon, T-Mobile users began to experience problems with making and receiving calls as well as sending text messages over T-Mobile’s VoLTE (Voice over LTE) services. Local 9-1-1 authorities posted on social media accounts that a T-Mobile VoLTE outage could have potentially affected 9-1-1 calls and urged citizens to use […]
Friday morning, shortly after 5 a.m. 911 service had been restored to all counties in Western North Carolina who were reporting outages with their 911 systems. An alert issued shortly after 2 am by Cherokee County Emergency Management reported a 911 outage in several mountain towns Friday morning saying: Similar Story: Verizon 911 outage restored […]
Phone Service Outage Impacting 9-1-1 Calls On Wednesday, August 14th, the Anchorage Police Department alerted the community that a GCI outage for their customers caused problems with making outbound phone calls, thus impacting their ability to dial 9-1-1 in an emergency. Related Story: GCI Landline Issues Reported Throughout Anchorage Founded in 1979, General Communications Inc, […]
Wide-Scale Wireless Outage Affects 9-1-1 Services On Tuesday, July 30, Verizon Wireless customers across Iowa, Ilinois and Wisconsin experienced an outage of services that included the ability to call 9-1-1. Per Verizon representatives, their network encountered a hardware issue that rendered services unavailable. “We are currently experiencing a network issue impacting wireless service for some […]
Nationwide Outage for AT&T Wireless Customers Early Tuesday morning, 9-1-1 PSAPs began posting to their respective social media accounts about a 9-1-1 outage for AT&T Wireless customers. Citizens with AT&T cellular service were unable to call 9-1-1 for emergency assistance for at least 2 hours. As early as 06:30am CST, social media accounts for 9-1-1 […]
New Legislation to Require Outage Notifications The reliance on cellular phones for communications has progressively grown over the last 20 years. When 9-1-1 wireless technology was implemented, 9-1-1 call volume to PSAPs was relatively low. Now, wireless 9-1-1 calls account for approximately 87% of the PSAP’s total inbound calls. Society is a significantly more mobile […]
Verizon 911 outage in Snohomish County, Washington restored.
Just before 12:30 p.m. on Saturday, June 1, the Pulaski County 9-1-1 Center issued an alert that 9-1-1 emergency lines are down. 9-1-1 Director Aaron Ross indicated that Spectrum and cellular users couldn’t reach the center by dialing 9-1-1. However, the administrative line is working. Citizens in need of assistance are urged to call the […]
Cuyahoga County in the Cleveland, Ohio area experienced intermittent connectivity issues with its 9-1-1 system for several hours today resulting in a periodic service outage.