September 25, 2020

Tech Corner

Moving Forward Act will help progress NG911

This past week the U.S. House of Representatives passed House Resolution (H.R.) 2, otherwise known as the Moving Forward Act. H.R. 2 is a package of infrastructure bills that seek to revitalize and improve upon critical areas of country such as providing broadband access to schools and upgrades to an aging national transportation system. Included […]

COVID-19 Highlights Need for NG911 Implementations

9-1-1 authorities have felt the crunch to support PSAPs during the COVID-19 pandemic. In an effort to reinforce social distancing, 9-1-1 authorities have had to employ creative ideas to separate call-taking and dispatching positions within PSAPs so that employees could reduce their risk of exposure to the virus while also continuing to provide emergency services […]

Organizations seek solution for non-English Text-to-911

With the ability to text emergency messages to 9-1-1 being deployed across the nation, the need for a translation solution for non-English Text-to-911 calls for service has been identified as a critical need to help 9-1-1 Telecommunicators. Census data reveals that 61 million people nationwide speak a language other than English at home. Once a […]

Edinburg TX Livestreams 911 Callers

The Edinburg Police Department unveiled a new trial program which they predict will help save lives during a news conference Friday afternoon. The new program is called the Critical Response Group 911 Eye Emergency Streaming Software, and is currently in use by only two other police departments in the United States, according to a news […]

911 Outage for AT&T Customers Nationwide

Nationwide Outage for AT&T Wireless Customers Early Tuesday morning, 9-1-1 PSAPs began posting to their respective social media accounts about a 9-1-1 outage for AT&T Wireless customers. Citizens with AT&T cellular service were unable to call 9-1-1 for emergency assistance for at least 2 hours. As early as 06:30am CST, social media accounts for 9-1-1 […]

More Agencies Implement Text-to-911 in the PSAP

As of June 7, 2019, 15 more agencies across the country have reported to the Federal Communications Commission (FCC) that they have successfully implemented Text-to-911 in the PSAP for their service areas. FCC: Text-to-911 PSAP Master Registry FCC rules require all wireless carriers and other providers of text messaging applications in the United States to […]

Text-to-911 catching on slowly in Franklin County

Texting 911 from a cellphone went live Jan. 23 in Franklin County, and since then, the Columbus Division of Police has fielded frequent exchanges in which people text when they could call instead. To text 911, users enter “911” into the recipient field of their mobile device and text a brief but detailed message that […]

San Francisco teams up with Uber for 9-1-1

An ambulance racing toward a single-room occupancy hotel in San Francisco’s Tenderloin neighborhood wouldn’t have known where to go in October 2018 had it not been for a ping from a smartphone. The caller had just fallen down a stairwell inside the SRO hotel and the only location the person could provide was a nearby […]